The E-commerce Chat Page allows customers to ask questions about products and get instant answers from the AI E-commerce Assistant. It helps customers explore products, prices, availability, and details.

How to Open the E-commerce Chat Page

• Log in to your ExactFlow account.

• Look at the left sidebar menu.

• Click on Support Agent.

• Select Ecommerce Chat.

• The E-commerce Chat screen will open.

You are now ready to chat with the E-commerce Assistant.

Page Layout Overview

The E-commerce Chat page has three main areas:

• Chat Header

• Chat Conversation Area

• Message Input Area

Chat Header

At the top of the chat area, you will see:

• E-commerce Assistant

• Status label: Product Support

• A search icon on the right (to search chats or content)

This tells you that you are chatting with the AI E-commerce Assistant.

Chat Conversation Area

This is the main area where messages appear.

• Customer messages appear on the right side

• AI responses appear in the center/left

• Product results are shown as product cards.

Message Input Area

At the bottom of the screen, you will see:

• A text input box that says: Type a message

• A microphone icon (for voice input, if enabled)

• A Send button

How to Send a Message

• Click inside the message box.

• Type your question.

• Click Send or press Enter.

Important Notes

• The AI replies instantly with product information.

• Customers do not need technical knowledge.

• Support teams can monitor chats if needed.

• Product details are shown in a clean, card-style format.

• The chat improves the customer buying experience.