The Email Page in ExactFlow allows support agents and teams to send, receive, and manage emails directly inside the app. It works like a mailbox where you can read customer emails, reply to them, and organize messages easily.

How to Open the Email Page

• Log in to your ExactFlow account.

• Look at the left sidebar menu.

• Click on Support Agent.

• Select Email.

• The Email page will open.

You are now inside the Email module.

Page Layout Overview

The Email page is divided into three main sections:

• Left Email Menu

• Email List Panel

• Top Action Bar

Left Email Menu

This panel helps you organize your emails.

Compose Button

• Located at the top

• Click Compose to write a new email

Email Folders

You will see the following folders:

• Inbox: Shows all received emails

• Sent: Emails you have already sent

• Draft: Emails saved but not sent yet

• Starred: Important emails marked with a star

• Spam: Unwanted or suspicious emails

• Trash: Deleted emails

Click any folder to view its emails.

Email List Panel

This section shows a list of emails in the selected folder.

Each email row shows:

• Checkbox: Select email for actions

• Star icon: Mark email as important

• Sender name (example: Glenn Maxwell)

• Email subject (example: KEYBOARD ISSUE)

• Time: When the email was received

Unread emails appear bold.

Top Action Bar

At the top of the email list, you will see:

• Search mail bar: Type keywords to find emails quickly

• Select all checkboxes: Select all emails in the list

• Refresh icon: Reload emails to get the latest messages

Star Email (Important Email)

• Click the star icon next to an email

• Starred emails appear in the Starred folder

• Useful for tracking important customer messages

How to Read an Email

• Click on any email from the list.

• The email opens.

• You can read the full message.

• You can reply, forward, or delete the email.

How to Compose a New Email

• Click the Compose button.

• A new email window opens.

• Enter:

  • Recipient email address

  • Subject

  • Message content

• Click Send.

• You can also save the email as a Draft.

How to Delete an Email

• Select the email using the checkbox.

• Delete it.

• The email moves to the Trash folder.

Spam Handling

• Emails marked as spam go to the Spam folder.

• This helps keep your inbox clean.

Important Notes

• Unread emails are highlighted

• Drafts are saved automatically

• Star important emails for quick access

• Trash emails can be recovered if needed

• System emails may appear for delivery issues